Privacy Policy

Welcome to IgniteX

We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://ignitex.shop/ (the “Site”) or make purchases through the Site.

By using our Site, registering an account, placing an order, subscribing to our newsletter, or otherwise providing personal data, you consent to the collection, use, and disclosure of your information as described here.

Information We Collect

We collect information in several ways:

a) Information you provide directly

  • When you create an account: name, email address, password, contact number, postal address

  • When you place an order: billing details, shipping address, payment information

  • When you contact us: via support, chat, email

  • Newsletter / marketing signups

b) Automatically collected information

  • IP address

  • Browser type, operating system

  • Pages visited, time and date

  • Referring / exit pages

  • Device identifiers

  • Cookies, web beacons, similar tracking technologies

c) Payment & transaction information

We (or our payment processor) collect payment card details or other financial information necessary to process transactions. (We do not store full payment card numbers or CVV codes ourselves — these are handled via secure payment processors.)

Use of Your Information

We may use your information for:

  • Processing and fulfilling your orders

  • Communicating with you (order confirmations, shipping updates, support)

  • Sending marketing, promotions, offers (if you opt in)

  • Improving our website, features, user experience

  • Fraud detection, security, risk mitigation

  • Analytics and business reporting

  • Complying with legal obligations

  • Maintaining your user account

Sharing Your Information / Disclosure

We may share your personal information with:

  • Third‑party service providers (e.g. payment processors, shipping carriers, email / marketing platforms)

  • Our affiliates or business partners, as needed

  • Legal or governmental authorities when required by law

  • Successors or in connection with a merger, sale, or corporate restructuring

We require such third parties to use your data only for the purposes for which we disclose it and under confidentiality obligations.

Cookies, Web Beacons & Tracking

We use cookies, web beacons, and similar technologies to:

  • Maintain session and user preferences

  • Understand site usage and analytics

  • Support advertising and marketing efforts

  • Enable certain site features

You may disable or refuse cookies via your browser settings; however, doing so may limit certain functionalities of the Site.

Data Retention & Storage

  • We retain your personal data as long as necessary to fulfill the purposes listed in this policy, or as required by law.

  • After that, data may be archived or anonymized.

  • Backup / archival data may be stored for a longer duration in compliance with legal, tax, or operational requirements.

International Transfers & Jurisdiction

If you access the Site from outside Pakistan, your data may be transferred to and processed in other countries. By using the Site, you consent to such transfers.

If local laws require additional safeguards or disclosures for cross-border transfers, we will comply accordingly.

Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing the personal data we hold about you

  • Correcting or updating your data

  • Deleting your data

  • Withdrawing consent

  • Opposing or limiting certain processing

  • Opting out of marketing communications

To exercise these rights, contact us at the contact details below. We may request proof of identity before fulfilling such requests.

Children

Our Site is not intended for users under 13 (or applicable minor age). We do not knowingly collect personal information from children. If you believe we have collected data from a minor, contact us to have the data removed.

Security

We implement reasonable security measures (SSL/TLS, firewalls, access controls) to protect the personal data under our control. However, no method of transmission over the Internet is 100% secure — you use the Site at your own risk.

Third-Party Sites & Links

Our Site may contain links or integration with other websites, social media, or services. We do not control those third-party sites, and their privacy practices are separate. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in laws, data practices, or business operations). When substantial changes occur, we will notify users (e.g. by email or site notice) before they become effective.

Your continued use of the Site after changes constitutes your acceptance of the updated policy.